Wanderlust TV Support

Still have questions? Email us at support@wanderlust.com, with “Wanderlust TV” in the subject line. We’ll respond within 24 hours.

**Please note that Wanderlust TV has recently moved to a subscription model. Any customers that have previously purchased individual programs still have access to those videos. To view those videos, make sure that you are logged in, and yaou can search for the Class Pack or Single Class Program Page on the website or in any of our Wanderlust TV apps. You will be able to play the videos right from their individual Program Page.

GENERAL FAQs:

WHERE CAN I FIND A WANDERLUST TV APP?

You can now access Wanderlust TV on thousands of devices via our new apps for iPhone, iPad, Apple TV, Android, Amazon Fire TV and Roku.  Simply search for ‘Wanderlust TV’ and download the app.  You will be able to log in directly to your account.

HOW CAN I ACCESS WANDERLUST TV?

You can access Wanderlust online and via the following apps: 


PURCHASING A SUBSCRIPTION

Subscribing to Wanderlust TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.

HOW DOES THE FREE TRIAL WORK?

Signing up for our Free Trial allows you to give Wanderlust TV a test drive without being charged. Once the Free Trial expires, you’ll be transitioned into being a full-fledged Subscriber, and will be billed monthly at the subscription price set when you first began your Free Trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device, and you’ll also have our ever-lasting thanks for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration.

MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

HOW DO I UPDATE MY CREDIT CARD?

Changing your credit card information is easy. Sign in to Wanderlust TV, then follow these simple steps:

MY ACCOUNT > Billing

I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?

If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

HOW DO I CHANGE MY PASSWORD?

Once signed into Wanderlust TV, you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.

I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at support@wanderlust.com and we’ll assist you in getting back in.

IF I PURCHASE A CLASS PACK OR CHALLENGE WITHOUT A SUBSCRIPTION, DO I NEED TO DOWNLOAD IT IN ORDER TO ACCESS IT?

You do not have to download the program unless you are going to be somewhere without WiFi. Even without a subscription, you can still stream your classes. 

IF I PURCHASED A CLASS PACK OR CHALLENGE IN THE PAST, WILL I STILL HAVE ACCESS? 

You will still have access to your classes even if you don't have a subscription. You only need to download the classes if you would like to access them in a space without WiFi. 

WHAT IF I CAN'T FIND MY CLASS?

If you cannot find your class, search it in the search bar and add it to your Favorites list. To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.

I SIGNED UP FOR A FREE TRIAL, BUT NOW I'M BEING CHARGED, WHAT HAPPENED?

Free Trials only last for a certain period of time before converting into full-fledged Subscription accounts. Your Free Trial period has simply expired and you will now be billed monthly or yearly according to the pricing you agreed to when activating your Free Trial.

I UNINSTALLED THE APP ON MY PHONE. HOW DO I CANCEL MY SUBSCRIPTION?

IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.

CAN I GET A REFUND?

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.

HOW DO I CREATE A FAVORITES LIST?

To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.

MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

MORE TIPS TO HELP PLAYBACK ISSUES:

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.

SHOULD I PRACTICE USING THE VIDEOS IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?

If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any yoga. No matter what your experience, listen to your body.